Returns & Exchanges

At Jolla Shop, we stand behind the quality of our electronics and offer a hassle-free 30-day return policy to ensure your complete satisfaction. If your device isn't the perfect fit, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your Jolla Shop account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the electronic device in its original manufacturer packaging, including all accessories, manuals, and cables that were included in the box.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 3 to 5 business days.